For Patients

  • Are online consultations legal?

    As per MCI guidelines, there are no restrictions on consulting with a patient online. Today, patients and doctors interact with each other digitally over various Online Communication Applications. Medical Online offers a secure, encrypted platform for doctors to connect with patients online. It allows patients and doctors to interact at their own convenience, although, we do recommend patients to not consult online for emergency cases.
  • Are patients comfortable in consulting online?

    Yes! Millions of patients have asked health queries or consulted a doctor online. Online consultation helps patients who lack time or don’t have access to healthcare providers nearby.
  • How long is an online consultation on Medical Online?

    Online paid consultations on Medical Online are active for 24 hours i.e. a patient can chat with the doctor anytime within 24 hours of initiating a consultation.
  • What happens if I don’t get a response?

    You’re assured a response on Medical Online Consultation. If you’re asking a free question, we assign your question to our doctors and you’re likely to receive not one but multiple opinions. If you’re paying to chat with a doctor privately, we’ll ensure you to get a response in 1-3 hours (between 10AM - 7PM).
  • Will the doctor be able to solve my medical issue?

    Our doctors will give you a qualified opinion on your health issue and help you identify next steps which may include further tests, a prescription or lifestyle tips.
  • Are your doctors qualified?

    We have a strict verification process for every doctor on Medical Online. Any doctor that you consult with is a verified medical practitioner.
  • Is a consultation on Medical Online private?

    Every question or consultation on Medical Online is completely private & confidential. When you ask a free question, you question & answer is displayed anonymously and any paid consultation is completely private between you and your doctor.